Factors to Consider in Becoming a Work at Home Agent

December 11, 2017 by
Filed under: Call Center Agent, Tips and Advice, Work at Home Jobs 

Being a work at home agent can be satisfying and profitable at the same time.  However, this depends on your expectations, personality, and time management.  A lot of companies nowadays are hiring homebased call agents to provide customer service, process orders, or up-sell products and services. The job of a call agent is easy because you will be trained on how to tackle a certain call.  Most of the time you are asked to read from a script or simply take payment information.  The call information just pops up on your computer screen as the phone rings so you don’t have anything to worry about at all.

If you want to become a work at home agent, here are some important factors to consider: distractions, personality required, training, and management of time.

Just like any other job, you are expected to be professional in your dealings.  Since you are working at home, you have to make sure that your background noise is at the minimum. Having little children can make this a problem but you can always work when the children are asleep or have a separate home office to filter out the noise.

Your personality matters a lot if you want to become a homebased call agent.  The nature of the job is such that you will be dealing with different people.  Thus, you have to keep your mind open to the calls that you will get. Not all calls are pleasant calls, but you will be trained to handle difficult calls. A homebased call agent must have a positive attitude and a sense of humor to get through the day without getting stressed.

Most companies that are hiring homebased workers offer training on how to go about with their calls yet this training is often unpaid.  Therefore, you have to ask yourself if you are willing to spend time training without being paid yet. To choose the best homebased call agent opportunity, look into the pros and cons of each training opportunity and see which one pays the most when you start taking calls. Also, make sure that the training fits what you are comfortable with.  It will be a waste of time to indulge in an up-sell training program when you aren’t even comfortable up-selling products.

Because work at home agents are given the opportunity to be flexible in their working hours, many make the mistake of taking on too much. To avoid falling into this trap, it is recommended that you set realistic limits for yourself.

Life as a homebased call agent is fun and exciting at the same time. Basically, you are doing a job similar to what many people are doing from the office but you are accomplishing it from your home.  This just means that you won’t have to pay for gas expenses and day care costs!

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